A.S. Princy¹, Research scholar, School of Management
Hindustan University, Padur, Chennai & Assistant Professor,
Academy of Research and Education, Chennai.
Email: [email protected], Mob: 7299972060
Dr. M. Rajeswari², Associate Professor,
School of Management studies,
Hindustan University, Padur, Chennai. Email: [email protected]
Medical tourism in India is growing
international business sector. Global medical tourism industry estimated at
around $40 – 60million. India pegged around $ 3 million and expected to $ 9
million Opportunity by year 2020. To promote medical tourism and attain major
share Indian government and regulatory authorities have taken several steps.
The objective of this paper is to analyse and bring out the strengths of health
tourism and weakness which hinders the growth of health tourism industry in
India. Most competent doctors and medical staffs, infrastructure facilities,
less treatment charges and eases to travel for recreational facilities makes India.
Key words: Health tourism, Health costs, Destinations,
Tourism and medical industry go hand in hand for health tourism. It is
also known as Medical tourism, Wellness tourism or Health tourism. In olden
days patients from developing country will travel to developed countries to get
good medical care, now this phenomenon is changed. Patients from developed
country are travelling to developing country due to various reasons like:
medical insurance coverage
time waiting to get treatment.
which are not legal in their home country like blood transfusion, fertility
Over 5, 00,000 foreign patients are treated in India each year. India
ranks in fifth position on Medical tourism Index globally and 2nd
position in Asia as per the International Healthcare and Research Centre
Currently more than 50 countries are in line of medical tourism
destinations. Developed country like U.S.A experience terrible patient admin
experience and high healthcare cost but patient care quality is good. It is
estimated that about 1.2 million to 1.3 million U.S population travel for
medical reasons in each year. Mostly they visit Mexico for dental care and rest
will be taking trips for cosmetic procedures. In Indonesia healthcare sector is
very weak, so they travel to Australia and Southeast Asia. As the cost of labor
of Asian countries are less number of international tourist is travelling to
save a cost from 40-60%. Top medical tourist destinations globally are Thailand,
Costa Rica, India, Israel, Malaysia, Mexico, Singapore, South Korea, Taiwan and
Table 1 Medical Tourism Corridors
% of savings Vs US
& secondary care
Africa & S.Asia
Canada & EU
USA & GCC
Asia & USA
OF THE STUDY:
analyse the growth and development of medical tourism.
assess the strengths of medical tourism in Chennai.
identify the weakness of medical tourism industry.
TOURISM IN INDIAN
India is famous for its heritage, culture and age old traditional
medicines. Wellness tourists are attracted by therauptics like Ayurveda, Yoga,
Unani, naturopathy and homeopathy. Around 3,598 hospitals and 25793
dispensaries are providing health services across the country. Indian healthcare sector will reach USD 372
billion by 2022, as per IBEF report December 2017. In 2016 India medical
devices market is valued at USD 4 billion and is expected to cross USD 11
billion by 2022 as reported by IBEF. Cost of surgery is one tenth of that of
USA and Western countries. Private sector is contributing 75-80% medical
tourism services as it has best state of art technology and manpower. Major
corporate hospitals involved in medical tourism revolution are:
1) Escorts Heart Institute and Research Center
2) Apollo Hospitals
3) Wockhardt Hospitals
4) Aravind Eye Hospitals
5) Fortis Healthcare
6) Leelawati Hospital
7) Dr. Vivek Saggar’s Dental Care and cure Center
8) N M Excellence
9) Manipal Hospital
10) Tata Memorial Cancer Hospital
11) Christian Medical College
12) B.M Birla Heart Research Center
13) P.D Hinduja National Hospital and Medical Research Center
Major public sector player is All India Institute for Medical Sciences
(AIIMS) has a special team for International patient care which provides all
aspects of medical care from patient’s arrival to departure. Locality wise
Medical tourist spots in India are Maharashtra, Delhi, Tamilnadu, Karnataka and
Foreign Visits state wise
Source: Ministry of Tourism website
Source: Ministry of Tourism
HEALTH CAPITAL- CHENNAI
Tamil Nadu attracts more tourists on the basis of recreation and
medical care. Chennai is known as India’s health capital. Major Service
providers are Apollo group, Billroth hospitals, SIMS hospitals, Ramachandra
hospitals, Frontier Lifeline Hospitals, Global Health City and The Madras
Medical Missions. International patients receive treatment mainly for
Cardio-thoracic surgery, Plastic surgery, Ophthalmology, Gynecology &
Obstetrics, Orthopedics, Surgical Gastroenterology, Laparoscopic surgery,
Health check, Kidney transplant surgery, Oncology and Dental.
OF MEDICAL TOURISM IN CHENNAI
The main factors attracting International patients to Chennai are as
The foremost factor which attracts patients is cost of surgeries or
consultancy. Many of the Chennai hospitals are multispecialty with state of art
infrastructure, qualified doctors and good patient care with a lower price tag
of 40-60% less than their home country. Even if it is not covered by insurance
patient can manage the expenses.
No Waiting Time
There is no delay in getting treatment due to unavailability of
doctors, insurances or waiting lists, etc.
Qualified Hospital Staff
Chennai has well trained and expertise doctors, nurses and support
Infrastructure and Technology
India is well known for its high end technology, equipment and
infrastructure for diagnosis and treatment.
Government of India introduced special visa called as ‘medical visas’
for medical tourists from 158 countries can apply online safely and tax
incentives for hospitals.
Ancient ways of treatment like Ayurveda, Sidha, Yoga, Naturopathy, etc
are more popular among western countries to heal and naturally cure the ailment
is also available in Chennai.
Heritage tourist spots
Chennai is famous for major tourist destinations like Mahabalipuram,
beach resorts, etc.
English is widely spoken in India, so it is easy to communicate to medical
staffs. Translators can be arranged for non English native speaking patients.
Internet will be providing suffient information related to packages,
stay, hospital groups, facilities and recreation facilities available in
Chennai. This helps the medical tourist to select suitable packages which is
affordable for them.
WEAKNESS OF MEDICAL TOURISM IN CHENNAI
Insurance Laws may vary related to the
type of treatment.
It is expensive to consult a doctor
abroad for follow up checks.
There is no standardized cost structure
There are so many hospitals and nursing
homes which lacks International Accreditation
connectivity and logistics
As India is developing country some work
needs to be done in few areas on logistics, roadways, air pollution,
Lack of Grievance
Medico legal issues are addressed in a
Research shows that Medical tourism is
booming sector which gives more International business to the country. Federation of Indian Chambers of
Commerce and Industry (FICCI) reported that over
500,000 foreign patients seek treatment in India every year. It removes poverty and generates more
employment opportunities. Government should take more initiatives to develop
infrastructure and facilities to attract more and more international patients.
Reports of Ministry of Tourism
Government of India
G. Saravana Kumar and R. Krishna Raj,
(2015) Status, growth and impact of medical tourism in India, Intl. J. Pharm.
Sci. Res., (284-291)